Frequently Asked Questions
What type of paper do you use?
Hahnemühle Bright White Photo Rag. This archival, 100% cotton, fine art paper is slightly textured with a matte finish. Due to their delicate nature, please handle with care to avoid scratches.
When will my print arrive?
prints will usually ship out next business day, and should arrive in about a week (not accounting for unforeseen carrier related delays).
items, please allow 2-3 weeks for processing and delivery.
Where do you ship to?
We are only shipping to locations in the continental U.S. at this time. Free shipping is included with all print orders.
What shipping service do you use?
All orders ship via FedEx.
If your package gets lost in transit we will do everything we possibly can to assist you. However, we cannot be held responsible for packages once proof of delivery is generated. If your package requires a signature, we are not responsible for any charges incurred for refused packages, and/or packages requiring signatures that were not picked up from access points on time. In the case a package is refused and/or returned to us, the fees to re-ship the original package will be invoiced to the customer.
How are the prints packaged?
Your order will arrive in an acid-free archival clear bag with a backer board. This gets sandwiched between cardboard and is shipped flat inside a box. Prints are never rolled.
Do you accept returns/exchanges?
Sorry, we do not accept returns. Due to the nature of each item being custom made, all sales are final. We cannot give refunds for a change of mind, or if you select an incorrect address. Please shop carefully and feel free to email firstname.lastname@example.org with any questions you may have before you complete your purchase.
All copyright and reproduction rights are retained by the artist. Artwork may not be copied or edited in any form for use on any website, image gallery, printed product, or other uses without express written permission from the artist.